Resources & Links

BRQ produces fact sheets and guides translating complex law into plain English.

These resources explain how the law works, your rights and obligations and what to do when you believe an incorrect decision has been made or you have been discriminated against.

We also provide links to other organisations’ resources.

If you need advice particular to your situation, make a booking for our telephone advice line on 07 3847 5532 or 1800 358 511.

BRQ also provides capacity-building training to community-based, private sector and government workers.

Our resources are “legal information” only; they are not “legal advice”.

Fact Sheets & Resources

Covid 19 & Centrelink factsheets

Download factsheets here: COVID 19 and Centrelink, Disability Support Pension & Covid 19 payments and more
COVID-19 Superannuation Brochure. Outlining 5 steps to take before you access your superannuation early
COVID-19 Scams. Beware of scammers during this already difficult period.
Information on income support payments for people already getting a payment You don’t need to do anything.
Information on income support for Coronavirus: I’ve never received income support or can’t find my CRN There are three things you need to do as a priority. The Job Seeker line 132 850 now has extended hours of operation from 8am to 8pm local time on weekdays and 9am to 5pm local time on weekends.
Translated audio files in 12 languages about Centrelink payment and access options and Economic Support Payments and Coronavirus Supplement are available on this soundcloud playlist. These audio products, along with their translated and English transcript, can also be accessed from this website . These topics were recently broadcasted on SBS Radio’s language programs.
A new dedicated webpage for COVID-19 resources for community groups has been created at Services Australia. Here, you will find an e-kit to help organisations promote payments and services to their communities. The e-kit contains 7 English information products about COVID-19 support, including a Family and Domestic Violence Checklist and an easy read booklet titled How we’re helping people affected by coronavirus (COVID-19). The webpage also links to our translated information.
A new factsheet for migrants, refugees and visitors that has been translated into 28 languages can be accessed from servicesaustralia.gov.au/covid19 as well as their Help for refugees, humanitarian entrants and new arrivals webpage. This factsheet has information on the temporary waiver of the Newly Arrived Resident’s Waiting Period, Special Benefit, suspension of mutual obligation and participation requirements until 1 June and increased partner income test.
A collection of short English videos is now available on the Services Australia YouTube channel about topics such as How to claim a Centrelink payment, COVID-19 payments explained, JobKeeper Payment explained, JobSeeker Payment explained, How FIS can help during the coronavirus, and Creating a myGov account.