What We Do

A Voice For Fairness

Help with Centrelink
We provide free information, advocacy and legal services on Social Security (Centrelink and Employment Services).

Social security law is vast, complex and frequently changing, creating confusion and uncertainty for many Centrelink recipients.

BRQ cuts through that complexity, helping people to know where they stand and, if an incorrect decision has been made, what to do about it.

Being a state-wide, telephone-based service, BRQ is able to offer the same expert, specialist services to all clients, whether they live in Brisbane or Boulia.

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Disability Discrimination
We provide free assistance, advice, and resources to help resolve Disability Discrimination matters.

Disability discrimination is unlawful; it is also often hurtful for the person being discriminated against.

With staff possessing both legal and human services expertise, BRQ is able to assist you to understand and protect your rights.

Our social worker provides services to clients in need of social work support in relation to their Disability Discrimination problem, such as brief counselling or referrals to local community agencies.

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Supporting Women at work
A free, confidential & supportive service to help vulnerable women with work-related matters.

For Queensland women who are seeking assistance about issues at work, our telephone advice service enables you to speak to an industrial officer about your workplace concern.

Information and advice for women in and around the workplace. Issues such as Domestic Violence & work, workplace protections, discrimination and harassment, leave and termination of employment.

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Mental Health Legal Hub
We provide tailored state-wide legal support for people with mental health conditions.

This includes assistance in our areas of practice of Social Security, Disability Discrimination and Employment for people with mental health conditions and referrals to specialist community legal services for mental health matters.

The mental health hub is a collaborative service model where Basic Rights Qld provides an entry point for community based mental health legal services across Qld.

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Fact sheets

BRQ produces factsheets and guides which translate complex law into plain English.

These resources explain how the law works, your rights and obligations and what to do when you believe an incorrect decision has been made or you have been discriminated against.

View our fact sheets here

Social Work

Our social workers provide vulnerable or distressed clients with additional support through advice, brief counselling, warm referrals, case work and advocacy at the Administrative Appeals Tribunal.

As our resources are limited, case work and advocacy support are only available to people who meet our priority criteria.

Our social work team also participate in our Community Legal Education program where appropriate or requested and provide a valuable social work perspective to these sessions.

Community Legal Education

Basic Rights Qld provides a range of Community Legal Education services.

The program facilitates access to justice and enables people to understand their rights and obligations and is available to community based, private sector and government organisations and groups. We participate in community events, visit organisations and provide worker training. We do this to increase awareness and clarity about the law and how to navigate systems.

Our social security team provides information on Social Security and Disability Discrimination aimed at building peoples capacity to respond to their own or clients social security problems including:
  • debt,
  • disability support pension
  • aged pension
  • newstart
  • other payment types and claims
  • and reinstatement of payments.
Our Working Women’s Qld program provides sessions on a range of workplace topics including:

All sessions can be tailored to the requirements of a particular organisations, simple or in-depth according to need and can be delivered via the internet.

Please contact us on 1800 358 511 or via 

Law Reform

Basic Rights Queensland engages in law reform and policy work to address barriers to justice in our areas of expertise. We aim to identify unjust laws and practices and advocate for changes that enhance fairness and accessibility. This work includes making submissions to government, contributing to inquiries, liaising with policymakers, participating in forums and peak bodies, and increasing community awareness.

Our current advocacy priorities include:

Working with and through our peak body Economic Justice Australia and its member organisations, we provide advice to government on social security reform, to strengthen the effectiveness and integrity of Australia’s social security system.

Recent examples include:

  • Calling for reform to Centrepay, which has long been misused by businesses as a vehicle for economic abuse, diverting money away from people when they need it most.
  • Lobbying to implement Services Australia’s Advocates Channel, a direct line for advocates to access Centrelink teams, which has significantly improved service delivery and reduced delays for our clients.
  • Contributing to two Economic Justice Australia projects, the Automation in Social Security Project and the Remote Women’s Project, to ensure technology and automation do not disproportionately disadvantage vulnerable populations.

We lead advocacy and industry initiatives to prevent workplace sexual harassment, discrimination and other workplace issues, focusing on issues in Queensland and working with Working Women’s Centre Australia and other partners on national issues. We are particularly focused on the primary prevention of gender-based violence in workplaces, promoting economic security for women, and the safe digital transformation of workplaces.

Recent examples include:

  • Marking Equal Pay Day, which recognises the gender pay gap which requires Australian women to work an average of 50 extra days each year to earn the same median wage as men.
  • Telling a parliamentary inquiry that automated decision-making and machine-learning systems have the potential to reinforce and exacerbate existing power imbalances, gender inequality, discrimination and bias, social and economic disadvantage, and create new mechanisms for harassment in the workplace.
  • Informing the Australian Law Reform Commission’s review of justice responses to sexual violence about the need to address workplace sexual violence, focusing on barriers to justice, access to legal support, and ensuring just outcomes for survivors.

We work to change laws, policies and attitudes to break down barriers and promote inclusivity. We push for stronger anti-discrimination rules to protect people and ensure workplaces, services, and communities are equitable and inclusive.

Recent examples include:

  • Our Paw Reform Project, which aims to simplify laws that regulate assistance animals for Queenslanders with disability.
  • As part of an alliance of Queensland lawyers and advocates, contributing to a ‘Ten Point Plan for a Fairer Queensland: No more excuses for discrimination
  • As a member of the Power to Prevent Coalition, successfully advocating for a modified equal access costs model in federal anti-discrimination law in Australia, addressing a key barrier to people pursuing redress for discrimination and sexual harassment.
  • Drawing on our work with people facing disability discrimination and employment-related issues, reporting on the positive impact of Queensland’s human rights act, and revealing areas where protections fall short. We’ve also used this experience to contribute to a national research project assessing mechanisms to resolve human rights complaints in Australia.

Services to community organisations

BRQ offers specialist services for community organisations:

  • Advice regarding your client’s legal situation and how best to assist them.
  • Advice on how to navigate Centrelink processes or support a client through a discrimination complaint.
  • Worker training to increase the capacity of staff to respond to their clients’ social security problems.

Get Help Now: call us from anywhere in Queensland.

Free Call: 1800 358 511

Times: Monday – Friday 9:00am – 4:00pm