We operate a Telephone Advice Service by appointment.
Social Security Telephone Advice Service
Tuesday - Friday 9:30am - 12:30pm
Wednesday 2.00pm - 4.30pm
Disability Discrimination Telephone Advice Service
Monday 1:00pm - 4:00pm
Wednesday 9:30am - 12:30pm
If you would like to call our office, one of our volunteer First Contact Officers will take your details and a brief outline of your matter. We will then make a telephone appointment for you to discuss your matter with one of our telephone advice workers.
In the meantime, if you have a Centrelink servicing complaint, this is generally better addressed by Centrelink Customer Relations Unit (1800 132 468) or the Commonwealth Ombudsman (1300 362 072). Where a person has a systemic complaint or a complaint about the current legislation this is generally better addressed by the relevant Minister or your federal member of parliament.
Telephone Advice Booking and Administration Line
Between 9.30am - 12:30pm and 1:30pm - 4.30pm weekdays
07 3847 5532
1800 358 511
07 3421 2500
PO Box 293
Fortitude Valley Qld 4006
To email Basic Rights Qld, please replace at with @ and remove all spaces