We operate via a Telephone Advice Service which runs on weekdays between 9.30am – 4.00pm.  

If you would like to call our office, one of our volunteer First Contact Officers will take your details and a brief outline of your matter. We will then make a telephone appointment for you to discuss your matter with one of our telephone advice workers.   

In the meantime, if you have a Centrelink servicing complaint, this is generally better addressed by Centrelink Customer Relations Unit (1800 132 468) or the Commonwealth Ombudsman (1300 362 072).  Where a person has a systemic complaint or a complaint about the current legislation this is generally better addressed by the relevant Minister or your federal member of parliament.

Telephone Advice Line
Between 9.30am and 4.00pm weekdays
07 3847 5532

***PLEASE NOTE: Our freecall number is currently not working. please use the number above until the issue is rectified. We are happy to get your number and return the call to save you call costs. ***


Administration Line
Between 9.30am and 4.30pm weekdays
07 3421 2510

07 3421 2500

PO Box 293
Fortitude Valley Qld 4006

brq at 

To email Basic Rights Qld, please replace at with @ and remove all spaces

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