Issue with Centrelink?
If you’re having trouble with a Social Security (Centrelink), a payment cut, debt, or confusing decision, we can help.
Our team understands how complex the system can be, and we’re here to listen, support and explain your options.
How to Get Help
You can call us from anywhere in Queensland.
We operate via a Telephone Advice Service. Monday – Friday 9:00am – 4:00pm. Book now:
Our Service
We provide information and advice on how to deal with Centrelink problems such as:
- Administrative Review Tribunal Hearing
- Aged Pension
- Appealing a Centrelink Decision
- Carer Payment and Allowance
- Centrelink Debt
- Disability Support Pension
- Eligibility
- Employment Service Provider
- Job Capacity Assessment
- Member of Couple or Single
- Non-Payment Periods
- Payment Reviews
- Portability
- Preclusion Period
- Program of Support
- Youth Allowance and Austudy
Our Clients
BRQ undertakes social security case work and representation for clients who are extremely vulnerable and unable to advocate for themselves.
Whether or not we can represent a client is also determined by whether their case has merit and the limitations of our capacity.
Our social worker provides services to clients in need of social work support in relation to their Centrelink problem, such as brief counseling or referrals to their local community agencies.
Check out our fact sheets and the National Welfare Rights Network fact sheets.
Talk to Someone
Make Contact with us
Our friendly staff answer the phones. Their role is to take you through a brief intake process in order to make a telephone appointment with one of our Telephone Advice Workers who will provide you with legal advice.
We are a state wide service and to ensure equity we only provide telephone appointments. We find we can reach and help more people this way.
Contact Centrelink directly
If you have a Centrelink servicing complaint, this is generally better addressed by Centrelink Customer Relations Unit (1800 132 468) or the Commonwealth Ombudsman (1300 362 072).
Where a person has a systemic complaint or a complaint about the current legislation this is generally better addressed by the relevant Minister or your federal member of parliament.
Call now from anywhere in Queensland.
Make a booking for our Telephone Advice Service. Monday to Friday, 9.00am to 4.00pm.
Where else can I find help?
Fact sheets
While you’re waiting for our call, you can find Fact Sheets in our Resources and Links. They may even have the answer you seek.
Administrative Review Tribunal
Legal Aid Queensland and Basic Rights Qld run telephone advice clinics at the Administrative Review Tribunal (ART) for appeals lodged with the ART.
To make a booking for telephone advice, phone the ART Registry directly: 1800 228 333
Townsville Community Legal Service
Providing help with Centrelink problems for people living in northern Queensland, from Townsville to the Cape. Ph 07 4721 5511
We Cannot Help With
BRQ is not able to give advice in relation to areas of law outside social security or disability discrimination:
- Child Support Matters
- Family Law Disputes
- Matters At The Australian Taxation Office
- Personal Injuries
- Proceedings In Criminal Courts
- Wills And Estates
If we cannot assist, we will try to give you information, or a referral to a more appropriate service or avenue of complaint.
Get Help Now
Call BRQ from anywhere in Queensland.
Make a booking for Telephone Advice here.
Monday – Friday: 9:00am – 4:00pm