Volunteers make a valuable contribution to the work of Basic Rights Queensland.
First Contact volunteers are simply that – the first people our clients have contact with. Due to limited resources, our services are predominantly delivered over the telephone. People make contact with the service, often through our 1800 number and our First Contact volunteers take each caller through an intake process and the information gathered is passed to our Telephone Advice Workers who will provide information and advice to potential clients.
In return, BRQ offers opportunities for volunteers to learn and to develop essential professional skills, such as client interviewing, record keeping and a practical understanding of the process of administration review.
While our volunteers are generally law students and lawyers, we welcome volunteers from other backgrounds. What matters most is a willingness and ability to learn and undertake the work and a desire to engage with and support our clients.
Volunteers are required to commit to a minimum of 6 months for a 3 hour shift once a week and applications for the January - June roster are accepted in November. Applications for the July - December roster are accepted in May.
If you are interested in volunteering for BRQ, please send your resume to [email protected] along with a couple of lines about why you'd like to volunteer. Our volunteer coordinator will then contact you to discuss our current volunteering needs and how we can best utilise your skills and experience.
“Volunteering for BRQ gives me the opportunity to be a part of an organisation devoted to representing those in our community who may have slipped through the divides. As a law student I know how convoluted the legal system can be. It can exclude those who need it most, and can’t afford or understand how to seek its help. BRQ helps exactly these people. Also, the skills volunteering has equipped me with, talking to real clients with real issues, are something I could have never learned at University.” - Laurel